You’ve probably heard that business process outsourcing (BPO) can modify your back-office functions, increase the quality of service, and enhance your bottom line. This is all true, but ample of your experience hinges on the outsourcing partner you choose. Below, we’ll go over some of the most important things to look for in a BPO company to streamline the decision-making process and help make sure your experience is everything you need it to be.
1. They Want to Be Your Partner
There’s a monumental difference between a company that wants to be your partner versus a service provider or vendor. At BOOTSTAFF, we do think of ourselves as a BPO provider or vendor, but we also merge ourselves into the companies we serve. This starts at the initial state when we’re networking with company leaders and considering what your processes are like today, and carries through well into the relationship as our client solutions managers keep a check on procedure success and be in touch.
2. BPO is in Their DNA
Long-standing experience makes all the difference in the world. Companies that have been in BPO for a
longer period of time are experts in methodologies like Six Sigma that can boost efficiency and are truly dedicated to creating world-class experiences for their customers. With three decades as a leading BPO provider, BOOTSTAFF has the necessary expertise to ensure processes are handled both expeditiously
3. They Know Your Industry
It may go without saying, but each industry has separate concerns and areas of opportunity. Look for an outsourcing partner that is so far familiar with the types of processes that must be accomplished, industry-specific regulatory compliance, and the unique needs of your customers. For example, BOOTSTAFF has experience with creating fortunate outcomes in healthcare, transportation banking & financial services, retail and manufacturing, insurance, energy and utilities, and government agencies.
4. They Focus on Innovation & Technology
Adopt opting latest technology and exploring new ways to enhance old processes allow for continuous improvement. When you work with a BPO partner who focuses on these areas, the sky’s the limit, and your results will get even better over time.
5. They Bring Altogether the Right People & Culture
Technology is only one component of the picture. Take data capture, for example. On one hand, high-volume image and document scanning machines can whiz through thousands of documents quickly, reading the information and categorizing it or preparing it for processing.
Ours at BOOTSTAFF makes quick work of both structured and unstructured data, making it possible to seize everything from claim forms through letters in the blink of an eye.
Although, occasionally an expertly trained human eye is required, or manual keying is required. This is why we also make certain we’re bringing the right people on board and providing them with the training and environment they need to perform at their very best.
6. Their Service Area Fits Your Needs
Many people assume that outsourcing always means sending the work to offshore entities. Nothing could be farther from the truth. BOOTSTAFF, for example, was founded in El Paso, Texas. We offer on-shore outsourcing solutions here in the Lone Star State, plus have facilities across the country and can even provide on-site BPO service. We also offer near-shore and far, too, ensuring our client-shore services can always find the right fit for their needs.
7. They Create Tailored Solutions
It’s a different thing for a company to say they can scan all your incoming forms, but can they create a custom solution that puts the data from them into your legacy software? What about the transition? Can they get you up and running fast or initiate your employees onto their team as you resettle to BPO? Our Case studies section is filled with stories of real companies that shifted to outsou
8. They’re Prepared to Scale with You
The needs of businesses change. Sometimes those shifts are periodic or coincide with a campaign you’re running, and you may require to ramp up to cope with an inundation. Sometimes those changes are due to overall growth, and you may need more work finalized or to outsource additional processes to free up resources and regain focus. Be certain your BPO partner has the bandwidth and enthusiasm to support your company’s needs as they change.
9. You Receive Added Merit from the Partnership
Often, businesses suppose of the value of BPO in terms of finances—how much money you stand to save. That, paired with concerns like service enhancements, are among the top reasons companies select to outsource. However, it’s essential to look for other methods your BPO partner initiates value to the table.
For example, BOOTSSTAFF clients have one main point of contact—their client solutions manager—who monitors the success of their processes, is always available for questions and troubleshooting and often visits the provision in person to meet everyone and spot the processes in action.
We can also incorporate business continuity planning to make sure things like natural disasters and pandemics don’t disrupt the flow of business. Plus, we convey constant reports that demonstrate the success of processes in a quantifiable way. One might consider this a layer of accountability, but when BPO is handled efficiently, it’s also a bit of a humblebrag.
Find a True Outsourcing Partner in BOOTSTAFF.
With three decades in the industry, BOOTSATFF has the people, technology, and footprint to boost the success of your business. Contact our complimentary consultation.